Alcatel OT-355

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance, please contact our Customer Care Team on 1300 650 410.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia.

In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia)..

·         Ensure the phone is charged then switch the phone on Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         Once the device starts, the unlock screen will display 'Network key?'

·         Enter the unlocking code in the prompt area and press 'OK'

·         The handset will display 'Please wait' then display 'This category is unlocked!'

·          

After the handset has successfully started, you will be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)

Please Note:

If a wrong unlocking code is entered, it will display "The key entered is incorrect!" and return to the unlock screen

Attempts to unlock this device are unlimited

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia and Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.