Blackberry 9900

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted to SIM cards from Vodafone Australia.

In case of difficulties, please refer to the FAQ's listed below.

For assistance please contact our Customer Care Team on 1300 650 410.

Take note of the unlocking code shown above

·         Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia).

·         Ensure the phone is charged then turn the phone on

·         Optional Step: If your SIM card has a PIN number, enter your SIM PIN (See FAQ below)

·         Following message will appear; "Your current SIM card requires an unlock code. Would you like to unlock it?"

·         Click "Yes" to continue

·         Hold the ALT-key and type the letters MEPE from the keyboard

·         The handset will prompt "Enter Network MEP code (255 left)"

·         Enter the network unlock code provided above, then press Enter

·         A prompt will appear stating "Code Accepted"

·         Reset the phone by pulling the battery. Replace the battery and switch the phone on. The handset will be unlocked

After the handset has successfully started, you will be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)

Please note:

If the unlocking code is entered incorrectly the next attempt to unlock the device will be delayed for 10 seconds increments

The number of unlocking attempts is limited to 255 tries only. When 255 attempts is reached the phone will be permanently blocked

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia?
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location?

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENBLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone cannot assists with other networks faulty SIMs.

Question: I am outside of Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au or Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.