HTC Explorer
PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS
For assistance please contact Customer Care Team on 1300 650 410.
This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network. In case of difficulties see below.
Take note of the unlocking code shown above
· Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone)
· Ensure the phone is charged then switch the phone on.
Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)
· Once powered on the handset will display "Network Locked"
· Tap the virtual "ring" on the bottom of the screen to display "SIM network unlock PIN"
· Enter the unlock code shown above using the touch keypad then select "OK"
· If the unlock code is correct, it will display "Requesting network unlock…" and the device will prompt to reboot. Select 'OK' and wait for the handset to reboot.
· Once the handset has powered back on the device should be unlocked
After the handset has successfully started, you will be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)
Please Note:
· If the unlocking code has been entered incorrectly the handset will display INCORRECT PASSWORD
· After the unlock code is entered incorrectly four (4) times, the handset will activate a 30 seconds penalty timer. The user will not be able to attempt unlocking again until the timer has run out
· If the handset fails to unlock 100 times the device will be permanently blocked.
· Should you have difficulties, please contact Customer Care 1300 650 410.
· Please note that during this period, the handset can only be used with an active Vodafone Australia or Three Australia SIM
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock we require the following information to speed the resolution of any issue that you may be experiencing:
· Exact wording from the handset of the error experienced when the unlocking code is entered
· Was the device purchased from Vodafone Australia or Three Australia
· IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
· Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location
FAQ:
Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone and Non-Three SIM card to unlock the handset, Vodafone and Three cannot assist with other network's faulty SIMs
Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet
Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au or Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.