HTC ONE X
PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS
For assistance please contact Vodafone Customer Support on 1300 650 410.
This procedure unlocks the handset from being network restricted to SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ's listed below.
Take note of the unlocking code shown above
Insert an active SIM card from an alternate network provider (not from Vodafone Australia)
Ensure the handset is charged then turn on your phone
Optional Step: If you are asked for your PIN number then enter your PIN number (See FAQ below)
The handset will display "Network Locked"
Tap the virtual "Ring" on the bottom of the screen to display "SIM network unlock PIN"
Enter the unlock code in the prompted area using touch keypad then tap "OK"
The handset will display "Requesting network unlock…" if the code is correct, then "Successfully unlocked from the Network" prompting to reboot
Select "OK" and wait for the handset to reboot. Your phone is now unlocked.
Unlocking is confirmed once able to make and receive calls with the other provider's SIM card. (You will need reception and phone credit with the different network provider)
Please Note:
If a wrong unlocking code is entered, the handset will display "Requesting network unlock" followed by display "SIM network unlock PIN Incorrect password" and go back to the SIM Lock screen.
After the 4th incorrect password entry, the handset will activate an incremental 30 seconds timer (i.e. on the 5th wrong attempt the wait period is 60 seconds and on the 6th wrong attempt the wait period is 90 seconds and so on…) before the user can attempt to enter the unlocking code again. During this penalty time, the touch keypad is disabled except the "Emergency Call" button. You can only attempt to unlock your device up to 100 times then the device will be permanently blocked.
In case your phone is permanently blocked, please contact us on Vodafone Customer Support on 1300 650 410 (Australia)
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock we require the following information to speed the resolution of any issue that you may be experiencing:
FAQ:
Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.
Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone Australia SIM card.
Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia and Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.
Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet
Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.