Huawei U8185-7 (Ascend Y100)

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. If you would like someone to talk you through this process, you can call:

-     Vodafone Customer Support on 1300 650 410 if you are a Vodafone customer

-     3 Australia Customer Support on 133 320 if you are a 3 Australia customer

This procedure unlocks the handset from being network restricted to SIM cards from either Vodafone Australia or 3 Australia. In case of difficulties, please refer to the FAQ's listed below.

·         Take note of the unlocking code shown above. This is the 16 digit code above these instructions

·         Insert a SIM card from another non-Vodafone Australia and non-3 Australia provider.

·         Turn on your phone.

      Optional Step: If you are asked for your PIN number then enter your PIN number. This is not your unlocking code shown above. For more information please refer to your handset instruction manual.

o    Once the handset is powered up, the handset will then display "SIM network unlock PIN". To remove network lock, please enter the unlock code shown above these instructions using your keypad and select the "Unlock" key.

o    If the unlock code is correct, it will display "Requesting network unlock…" followed by "Network unlock successful." Your phone is now unlocked.

o    If a wrong unlock code is entered, the handset will display "Network unlock request unsuccessful" and go back to the SIM Lock screen. Repeat step 3 and enter the correct unlock code. This code is shown above these instructions.

(Note: End user has unlimited attempts to unlock the handset.)

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

 FAQ:

Question: My phone asks me to enter a PIN number

Answer: For SIM cards with a PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone.