LG KF310

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact Three Customer Care on 133 320.

This procedure unlocks the handset from being network restricted from only using SIM cards from Three Australia network. In case of difficulties, see below.

Take note of the unlocking code shown above

·         Insert an active Three Hutchison Australia SIM card

·         Enter 2945#*310# to display the hidden Unlock Menu

·         Select "Unlock USIM"

·         Next select "Network Unlock"

·         Enter the unlocking code shown above, then press "OK"

·         Restart the handset to complete unlocking

Unlocking is confirmed once able to make and receive calls using a Non-Three Australia SIM card. (You will need credit and service with that carrier).

Please note:

·         If the unlocking code is entered incorrectly the handset will display an error

·         The handset will only allow three (3) attempts to unlock

·         After failing to unlock three times, the handset is permanently locked to the Three Australia network

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue.