LG KF750
PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. For assistance please contact:
Vodafone Customer Care on 1300 650 410 if the handset was purchased from Vodafone
Three Customer Care on 133 320 if the handset was purchased from Three
This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network. In case of difficulties see FAQ below.
Take note of the unlocking code shown above
· Insert an active Non-Vodafone Australia or Non-Three Australia working SIM card.
· Ensure the phone is charged then switch the phone on.
Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)
· The phone will display "USIM Locked" (Different message? See FAQ below)
· Enter on the keypad: 2945#*750#
· A Security menu will be displayed on the screen. Select "Unlock USIM"
· Select "Network Lock"
· The handset will prompt "Input network control key"
· Enter the 16-digit unlocking code shown above
· Once the phone displays "Success", press the red hang up button and the device will request to restart
The handset will be automatically unlocked after the phone restarts. Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia or Non-Three Australia SIM card. (You will need reception and phone credit with the different network provider)
Please Note:
· If you enter an invalid code, it will display "Failed!"
· The handset will only allow three (3) incorrect attempts before the phone is permanently blocked.
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:
· Exact wording from the handset of the error experienced when the unlocking code is entered
· Was the device purchased from Vodafone Australia or Three Australia
· IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
· Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location
FAQ:
Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, and PUK codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.
Question: My handset displays a different message than what is shown in this procedure when I insert a Non Vodafone Australia or Non-Three Australia SIM card.
Answer: The most common message the phone will display is "USIM Locked". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia or Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assists with other network's faulty SIMs.
Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet
Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.