LG KP202

LG KP202

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact Vodafone Customer Care on 1300 650 410.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

 

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia SIM card.

·         Ensure the phone is charged then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         The phone will display the message "Non-Vodafone SIM, go to www.vodafone.com.au" (Different message? See FAQ below)

·         Press the right soft-key showing "Unlock"

·         Select "Network" then "Deactivate"

·         Enter the 8-digit unlocking code given above, then press "Select"

·         The phone will display "Done" and will restart automatically after successful entry of the unlocking code

 

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)

 

Please note:

·         If the unlocking code is entered incorrectly the handset will display an error

·         This handset will allow only three (3) attempts to unlock

·         Once the handset has failed to unlock three times, it will be blocked permanently

 

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

 

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, and PUK codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

 

Question: My handset displays a different message than what is shown in this procedure when I insert a Non-Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone SIM card to unlock the handset; Vodafone cannot assists with other network's faulty SIMs.

 

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.