LG KU970

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. For assistance please contact:

Vodafone Customer Care on 1300 650 410 if the handset was purchased from Vodafone

Three Customer Care on 133 320 if the handset was purchased from Three.

This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Australia or Three Australia network. In case of difficulties see FAQ below.

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia or Non-Three Australia SIM card.

·         Ensure the phone is charged then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·        The handset will display "USIM Locked" followed by "Non-Vodafone SIM. Please go to www.vodafone.com.au" then return to "USIM Locked" (Different message? See FAQ below)

·         Enter 2945#*970# to display hidden unlocking menu

·         Handset will display a screen named "Security"

·         Select "Unlock USIM"

·         Select "Network Lock", then enter the 8-digit unlocking code shown above, then press "Ok"

·         The handset will then display a message indicating it needs to restart. Press "Ok"

·         Once the handset restarts the handset should be unlocked.

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia or Non-Three Australia SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

·         The handset will only allow 10 attempts to unlock

·         If a wrong unlocking code is entered, it will display "Invalid [NCK] code" with the number of unlocking attempts remaining

·         If the unlocking code is entered incorrectly ten times, the phone will display "Not Available" and is now Blocked.

·         To unblock the handset, the device must be taken to a LG Service Centre to be re-flashed.

·         Please contact LG Service Hotline on 1800 638 080 for assistance. The phone will continue to work with a Vodafone Australia or Three Australia SIM card.

·         Vodafone and Three cannot unblock your handset

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia or Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.

Question: My handset displays a different message than what is shown in this procedure when I insert a Non-Vodafone Australia or Non-Three Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au or Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.