LG P990

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. For assistance please contact:

Vodafone Customer Care on 1300 650 410 if the device was purchased from Vodafone

Three Customer Care on 133 320 if the handset was purchased from Three.

This procedure unlocks the handset from being network restricted from only using SIM cards from the Three Hutchison Australia network. In case of difficulties, see below.

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia and Non-Three Hutchison Australia SIM card.

·         Ensure the phone is charged then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         Once the handset is powered up, the handset will then display "Emergency calls only" and below "Phone is SIM Network locked"

·         Unlock the screen and dial  2945#*990#

·         Select "Network Lock"

·         Enter the unlock code shown above in the text box, then select "Unlock"

·         The handset will now display "Network unlock successful" then return to the main screen

Once the device goes to the main screen, it should be unlocked successfully. Unlocking is confirmed once able to make and receive calls with the Non-Three Australia SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

·         User has only 10 attempts to unlock the handset before the device is locked permanently to Three Australia.

·         If a wrong unlocking code is entered, it will display "Requesting network unlock" followed by "Network unlock request unsuccessful" and return to the screen to enter the PIN.

·         After all tries the device displays "This phone is permanently locked and cannot be unlocked"

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Three Australia SIM card to unlock the handset; Three cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.