LG U8120

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact Three Customer Care on 133 320.

This procedure unlocks the handset from being network restricted from only using SIM cards from the Three Australia network. In case of difficulties see FAQ below.

Take note of the unlocking code shown above

·         Insert an active Three Hutchison Australia SIM card

·         Ensure the device is charged then turn the phone on

·         Using the keypad enter; 2945#*88110#

·         The handset will display "Unlock USIM"

·         Enter # to display "Network Lock", press "OK"

·         The handset will prompt "Input Network Control Key"

·         Enter the unlocking code shown above, then press "OK"

·         The handset will display "Success" briefly if the code is correct

·         Press "Cancel" to return to the home screen

·         Again enter 2945#*88110# and press "OK" twice to display "Input Network Control Key"

·         Enter again the security code shown above, then press "OK"

·         The handset will display "Success" briefly again

·         Restart the handset to complete

The handset should now be unlocked. Unlocking is confirmed once able to make and receive calls using a Non-Three Hutchison Australia SIM card. (You will need credit and service with the other carrier).

Please note:

·         If the unlocking code is entered incorrectly the handset will display an error

·         The handset will only allow three (3) attempts to unlock

·         Once the handset has failed to unlock three times, the device will be permanently blocked

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ: 

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue.