LG U8138

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact Three Customer Care on 133 320.

This procedure unlocks the handset from being network restricted from only using SIM cards from Three Australia. In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert an active Three Hutchison Australia SIM card

·         Ensure the device is charged then turn the phone on

·         When the handset has powered on, enter 2945#*88110#

·         The handset will display "Unlock USIM" select "OK"

·         Then the handset will display "Network Lock" select "OK"

·         Enter the unlocking code shown above, then select "OK"

Unlocking is confirmed one able to make and receive calls using the Non-Three Australia SIM card. (You will need credit and service with the other carrier).

Please note:

·         The handset will allow only three (3) attempts to unlock

·         Once the handset has failed 3 attempts, the handset is now blocked and cannot be unlocked from the Three network

·         Please contact LG Service Hotline on 1800 638 080 for more information

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue