Motorola V3x

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network.

Should you require any assistance please contact Vodafone Customer Care on 1300 650 410 or Three Customer Care on 13 3320.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia or Three Australia SIM card

·         Ensure the phone is charged and then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         The phone will then display a message. The most common is "Enter Subsidy Password". (Different message? See FAQ below)

·         Enter the 8-digit unlocking code shown above, then press 'OK'

If the unlocking code is correct, the handset will be unlocked automatically. This will be confirmed if you can make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

·         If a wrong unlocking code is entered, it will display "Password Incorrect Try Again".

·         If the unlocking code is entered incorrectly five times, the phone will display "Contact Operator". A 60 minute delay timer will be activated and has to expire before further attempts to unlock the phone can be made. If this happens, do not turn off the handset or remove the Non-Vodafone SIM. Wait for 'Enter Subsidy Password' to be displayed after the timer has expired before attempting to unlock again.

·         Each time the handset fails 5 unlock attempts the 60 minute delay timer will begin again

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Enter Subsidy Password". Because each handset may have a different variation in software there is no standard message when a Non Vodafone Australia SIM card is inserted. If your handset displays a different message it is recommended to move onto the next step in the unlocking procedure.

List of possible messages – "Enter Subsidy Code", "Contact Service Provider", "Enter Unlock Code", "Phone locked", "Enter Password", "Phone Restricted", "Contact service Centre"

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +61414141414.