Motorola EM325 (DUO)

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia

In case of difficulties, please refer to the FAQ listed below

For assistance please contact Vodafone Customer Care on 1300 650 410.

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia SIM card

·         Ensure the phone is charged then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         The phone will then display the following message "Enter Subsidy Code:"         

·         Enter the unlock code and press 'Ok'

·         The phone will display a dialog box "Processing" followed by "Code Accepted"

·         The phone will then re-start

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and credit with the different network provider)

Please Note:

·         If a wrong unlocking code is entered, it will display "Password Incorrect Try Again"

·         If the unlocking code is entered incorrectly five times, the phone will display "Contact Operator" and a 60 minute delay timer will be activated.

·         The delay timer must expire and display 'Enter Subsidy Password' before further attempts to unlock the phone can be made

·         Do not turn off the handset or remove the Non-Vodafone SIM card while the timer is active

·         Each time unlocking fails 5 times the 60 minute timer will start over

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty

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Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Incorrect SIM: Network Lock". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone can not assists with other networks faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.