Nokia 610
PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. If you would like someone to talk you through this process, you can call:
· Vodafone Customer Support on 1300 650 410 if you are a Vodafone customer
· 3 Australia Customer Support on 133 320 if you are a 3 Australia customer
This procedure unlocks the handset from being network restricted to SIM cards from either Vodafone Australia or 3 Australia. In case of difficulties, please refer to the FAQ's listed below.
Take note of the unlocking code shown above. This is the 8 digit code above these instructions
· Turn on your phone with NON Vodafone Australia or NON Three Australia SIM Card inserted.
· The user will be prompted to "enter PIN" with the following message displayed:
"This SIM card can only be used on specific networks. Contact your Customer Service Centre for the unlock code: 10 attempts remaining."
· Enter the 8 Digit unlock code shown above. Then press "Enter".
· If the unlock code is correct, it will display "PIN ACCEPTED".
· If a wrong unlock code is entered, it will display "CODE ERROR". Repeat Step 4 to attempt to unlock the phone again with the correct unlocking code.
IMPORTANT NOTE:
You only have up to 10 attempts to unlock the phone. If the unlock code is entered incorrectly 10 times, the phone will be blocked and the following message will be displayed:
"This SIM card can only be used on specific networks and it is blocked. Contact your customer service centre for the unblock code: 32 attempts remaining. Enter PUK"
Only Emergency Call is possible when the phone is blocked.
To unblock your phone, please contact us on:
Vodafone Customer Support on 1300 650 410 if you are a Vodafone customer
3 Australia Customer Support on 133 320 if you are a 3 Australia customer
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:
Exact wording from the handset of the error experienced when the unlocking code is entered
Was the device purchased from Vodafone Australia or Three Australia
IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location
FAQ:
Question: My phone asks me to enter a SIM PIN number
Answer: For SIM cards with a PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the SIM PIN and SIM PUK codes for a SIM card please read the manual that came with your phone and SIM.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.
Question: What if I enter my PUK (unblock code) incorrectly more than 32 times.
Answer: If you enter the PUK (unblock code) incorrectly more than 32 times, the phone will be permanently blocked. Only Emergency Call is possible when the phone is permanently blocked. Note that it may no longer be possible to unblock your phone.
For help and assistance with this please call us on:
Vodafone Customer Support on 1300 650 410 if you are a Vodafone customer
Three Australia Customer Support on 133 320 if you are a 3 Australia customer