NOKIA N97 MINI

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. Should you require any assistance with unlocking, please contact our Customer Care Team on 1300 301 030

This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network. In case of difficulty see FAQ below.

Take note of the unlocking code shown above

• Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia)..
• Ensure the phone is charged and then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

• The phone will then display the message "SIM card not valid" on the screen. (Different message? See FAQ below)
• Enter into the phone, using the touch screen, #pw+ followed by the 15-digit unlocking code shown above, and then +1#. (Do not enter the 15-digit IMEI number by mistake)

To enter p press the * (star) key three times

To enter w press the * (star) key four times

To enter + press the b (star) key two times

For Example: If your 15-digit unlocking code is 123456789012345, enter the following in sequence: #pw+12456789012345+1#.

(When entering the unlocking sequence it disappears? See the FAQ below)

The handset will display "SIM card restriction Off" and is unlocked after successful entry of the unlocking code. This will be confirmed if you can make and receive calls with the Non-Vodafone Australia or Non-Three Australia SIM card. (You will need reception and phone credit with the different network provider).

Please Note:

If a wrong unlocking code is entered, it will display "CODE ERROR" or "CANNOT UNDO RESTRICTIONS"

If the 15-digit unlock code is incorrectly entered three (3) consecutive times the phone will be blocked and it will display "Not Allowed". If you enter the unlocking sequence correctly after that point the phone will remain blocked. Please contact Customer Care on the number listed above for information regarding a Blocked Device.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia.
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone and Non-Three Australia SIM card.

Answer: The most common message the phone will display is "SIM card not valid". Because each handset may have a different variation in software there is no standard message when a Non-Vodafone and Non-Three Australia SIM card is inserted. If your handset displays a different message it is recommended to move onto the next step in the unlocking procedure.

List of possible messages – "Phone Restricted", "Enter Restriction Code", "SIM Card Invalid", "SIM Card Not Accepted". The handset may even then display a message 'Undo', select this option and move onto the next step in the procedure.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone and Non-Three SIM card to unlock the handset, Vodafone and Three cannot assist with other network's faulty SIM

Question: When entering the unlocking sequence it disappears?

Answer: Nokia phones have a feature where the unlock code needs to be quickly entered. If the code is entered too slowly, what you have entered will disappear and you will have to start all over again

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Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au or Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.