Sony Ericsson C902

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS.

For assistance please contact our Customer Care Team on 1300 650 410.

This procedure unlocks the device and allows you to insert any compatible SIM card. In case of difficulty, see FAQ below.

Take note of the unlocking code shown above

·         Insert an active SIM card issued by another network.

·         Ensure the phone is charged and switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         The phone will then display a message. The most common is "Insert correct SIM Card". (Different message? See FAQ below)

·         Using the navigation key, press Left (<) Star ( * ) Star ( * ) Left (<) in sequential order to display the unlock menu. (Problem? See FAQ)

·         The phone will display "Personalized with MNC2" menu showing 3 options:

o   Network

o   Network Subset

o   SP

·         Select "Network"

·         The phone will display "NCK: "

·         Enter the 16-digit Network Unlock shown above, then press "OK" (left soft-key)

The handset will be unlocked automatically after the successful entry of the unlocking code and you will be able to make and receive calls with a SIM card supplied by another network inserted. (You will need reception and phone credit).

Please Note: If an incorrect unlocking code is entered, it will display "Wrong code".

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock , please advise the following information to enable us to investigate and provide a resolution:

·         Exact wording displayed when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia?

·         IMEI obtained by pressing  *#06# into the device (This will display the IMEI and ensure the correct code and instructions have been supplied. Packaging and labelling may be incorrect).

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location?

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2, please contact the SIM card provider. This is not a handset unlocking difficulty.

Question: My handset displays a message other than that indicated in this procedure when I insert a SIM card supplied by another network.

Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working SIM card to unlock the handset.  Unfortunately we are unable to provide a resolution where another network providers SIM card is deemed faulty..

Question: The unlocking procedure refers to a left (<). But I cannot find it?

Answer: The phone has no (<) key. This refers to pushing the navigation button left

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact our Customer Care Team on +61 414 141 414 or via https://vha.secure.force.com/EmailEnquiryForm?c=All&k=unlocking&lang=en_US