Sony Ericsson C905

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

            For assistance please contact our Customer Care Team on 1300 650 410. 

This procedure unlocks a handset obtained from Vodafone Australia.

In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert an active SIM card supplied by another network provider.

·         Ensure the phone is charged then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         The phone will then display. The most common is "Insert correct SIM Card" (Different message? See FAQ below)

·         Using the navigation key, press Left (<) Star ( * ) Star ( * ) Left (<) in sequential order to display the unlock menu. (Problem? See FAQ)

·         The phone will display "Personalized with MNC2" menu showing 3 options:

Network Network Subset SP

·         Select "Network"

·         The phone will display "NCK: "

·         Enter the 16-digit Network Unlock Code shown above, and press "OK" (left soft-key).

The handset will be unlocked automatically after successful entry of the unlocking code. Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM Card. (You will need reception and phone credit with the different network provider)

Please Note: If a wrong unlocking code is entered, it will display "Wrong code".

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty via our - www.vodafone.com.au/unlock we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location?

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 please contact customer care. This is not a handset unlocking difficulty.

Question: My handset displays a message other than those shown in this procedure when I insert a SIM card supplied by another network.

Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: The unlocking procedure refers to a left (<). But I cannot find it?

Answer: The phone has no (<) key. This refers to pushing the navigation button left

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact our Customer Care Team on +61 414 141 414 or via https://vha.secure.force.com/EmailEnquiryForm?c=All&k=unlocking&lang=en_US