Sony Ericsson J10i2 Elm

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS. Should you require assistance, please contact our Customer Care team on 1300 650 410.

This procedure unlocks the handset from our network and enables you to insert a compatible SIM card issued by another network. In case of difficulties, please refer to the FAQ listed below:-

Take note of the unlocking code shown above

·         Insert a SIM card issued by the Three network.

·         Ensure the phone is charged then switch the phone on.

·         Using the navigation key, press Left (<) Star ( * ) Star ( * ) Left (<) in sequential order to display the unlock menu. (Problem? See FAQ)

·         The phone will display "Personalized with MNC2" menu showing 2 options:

Network Network Subset

·         Select "Network"

·         There will be two options 'MNC2' and 'MNC3'. Select 'MNC2'

·         Enter the Network Unlock Code shown above, and press "OK"

·         Press 'Back' to confirm the padlock symbol next to 'Network' is showing as unlocked

·         Hold down the 'Escape' key to exit the unlocking menu

·        Power cycle the handset. Once the device has reloaded an 'Unlock' icon should appear

 When successfully unlocked, you will be able to insert a compatible SIM card to make and receive calls. (You will need reception and phone credit)

Please Note: If a wrong unlocking code is entered, it will display "Wrong code".

·         This handset will only allow 5 attempts to unlock

·         After 5 failed attempts, the handset is permanently blocked and can never be used again. Blocking the device is not covered by the warranty.

·         Please contact Sony Ericsson Call Centre on 1300 650 050 for any further information.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on our unlocking website - www.vodafone.com.au/unlock, please provide the following information:

• Exact wording displayed when the unlocking code is entered.
• Was the device purchased from Three Australia?
• IMEI obtained by pressing *#06# into the device (this will ensure the correct code and instructions are supplied, packaging and labelling my be incorrect). 

FAQ:

Question: The unlocking procedure refers to a left (<). But I cannot find it?

Answer: The phone has no (<) key. This refers to pushing the navigation button left

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Three outlet in Australia.

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue.