Sony Ericsson W595

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS.

For assistance please contact our Customer Care team on 1300 650 410.

This procedure unlocks a handset obtained from the Vodafone or Three network in Australia, it has been assumed the IMEI has been obtained by pressing *#06# into the device.

 In case of difficulties see FAQ below.

 Take note of the unlocking code shown above 

·         Insert a SIM card issued by another network (please insert your Three SIM card if your device was obtained from Three)

·         Ensure the phone is charged and then switch the phone on.

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below).

·         Using the navigation key, press Left (<) Star ( * ) Star ( * ) Left (<) in sequential order to display the unlock menu. (Problem? See FAQ)

·         The device would then pop up with an unlock screen called "Personalize" with two options:

 Network Network Subset

 ·         Select the "Network"

·         Enter the unlocking code from above, then press "OK" (left soft-key)

·         The handset will be unlocked automatically and will display "Network unlocked"

Unlocking is confirmed once able to make and receive calls. (You will need reception and phone credit)

Please Note:

If the incorrect unlocking code is entered, it will display "Wrong Code" and takes you back to the unlock screen.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia or Three Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone Australia or Non-Three Australia SIM card.

Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia or Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.

Question: The unlocking procedure refers to a left (<). But I cannot find it?

Answer: The phone has no (<) key. This refers to pushing the navigation button left

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact our Customer Care Team on +61 414 141 414 or via https://vha.secure.force.com/EmailEnquiryForm?c=All&k=unlocking&lang=en_US