Sony Ericsson W890i
PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS.
For assistance please contact our Customer Care Team on 1300 650 410.
This procedure unlocks a handset issued by the Vodafone /Hutchison/Three networks in Australia. It is assumed the IMEI has been obtained by pressing *#06# into the device.
In case of difficulties see FAQ below..
Take note of the unlocking code shown above
· Insert a SIM card issued by another network (if your handset was obtained from the 3 network, please insert your Three SIM).
· Ensure the phone is charged and then switch the phone on.
Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)
· The phone will then display "Insert correct SIM Card"
· Using the navigation key, press Left (<) Star ( * ) Star ( * ) Left (<) in sequential order to display the unlock menu.
· The phone will briefly display "Personalized with MNC2" then 3 menu options:
Network Network Subset SP
· Select "Network"
· The phone will display "NCK: "
· Enter the 16-digit Network Unlock Code shown above, then "OK" (left soft-key)
· The handset will be unlocked automatically and will display "Network unlocked"
Unlocking is confirmed if you can make and receive calls with a SIM Card issued by another network inserted. (You will need reception and phone credit)
Please Note:
If a wrong unlocking code is entered, it will display "Wrong code"
· This handset will only allow 5 attempts to unlock
· After 5 failed attempts, the handset is permanently blocked and can never be used again. Blocking the device is not covered by the warranty.
· Please contact Sony Ericsson Call Centre on 1300 650 050 for any further information.
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:
· Exact wording from the handset of the error experienced when the unlocking code is entered
· Was the device purchased from Vodafone Australia or Three Australia
· IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
· Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.
FAQ:
Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.
Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone Australia or Non-Three Australia SIM card.
Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia or Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.
Question: The unlocking procedure refers to a left (<). But I cannot find it?
Answer: The phone has no (<) key. This refers to pushing the navigation button left
Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet
Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.