Sony Ericsson LT26i Xperia S

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact our Customer Care Team on 1300 650 410.

This procedure unlocks a handset obtained from the Vodafone network in Australia.

In case of difficulties see FAQ below.

Take note of the unlocking code shown above 

·         Insert a SIM card issued by another network provider.

·         Ensure device is charged then turn the handset on

Optional Step: If the SIM card has a PIN enabled, enter your PIN number. (See FAQ below)

·         Once the handset is powered up, the handset will then display "SIM network unlock PIN"

·         Enter the unlock code (shown above) in the prompted area using the touch keypad, then tap the "Unlock" key

·         The handset will then display "Requesting network unlock" followed by "Network unlocked" and the handset will be unlocked automatically.

After the handset has successfully restarted, the device should be unlocked. Unlocking is confirmed once able to make and receive calls. (You will need reception and phone credit)

Please Note:

·         If a wrong unlocking code is entered, the handset will display "Requesting network unlock" followed by "Could not unlock network" and goes back to the SIM Lock screen

·         After 255 incorrect attempts, the device is blocked. The network unlock code will no longer unlock the device.

·         To unblock your handset please contact Sony Ericsson Customer Support on 1300 650 050.

·         Vodafone cannot unblock your handset

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock we require the following information to speed the resolution of any issue that you may be experiencing:

·         Exact wording from the handset of the error experienced when the unlocking code is entered

·         Was the device purchased from Vodafone Australia

·         IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device

·         Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Insert correct SIM Card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: The unlocking procedure refers to a left (<). But I cannot find it?

Answer: The phone has no (<) key. This refers to pushing the navigation button left

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.