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PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia.

In case of difficulties, please refer to the FAQ listed below

For assistance please contact our Customer Care Team on 1300 650 410.

Take note of the unlocking code shown above

·         Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia).

·         Ensure the phone is charged then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         The phone will display a message. The most common is "SIM card is locked" (Different message? See FAQ below)

·         Enter the unlocking code provided above then press 'OK'

·         The handset will be unlocked automatically

After the handset has successfully started, you will be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)

Please Note:

·         If you enter an incorrect unlock code, do not turn off the handset. A delay timer is activated if the unlock code is incorrectly entered.

·         You must wait for the timer to countdown and expire before attempting again. The length of the delay timer increases for each subsequent failed attempt to unlock the device.

·         Turning off the handset while the timer is running will cause the timer to re-start the next time you turn on the handset to attempt unlocking it.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "SIM card is locked". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone cannot assist with other network's faulty SIMs.

Question: Why is my unlocking code shown on the unlocking website only 8-digits in length?

Answer: Most commonly the unlocking code will be 10-digits in length, but some of the handsets will have 8-digit unlock codes.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.