Samsung GT-C3050

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact our Customer Support Team on 1300 650 410.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below.

Take note of the unlocking code shown above

·         Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia).Ensure the phone is charged and then switch the phone on Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         Once the handset is powered up, the handset will then display 'Invalid SIM card'

·         Enter: #0111* followed by the unlock code above, then # on the physical keypad

·         The handset will be unlocked automatically and will display 'Personalisation Confirmed'

After the handset has successfully started, you will be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)

If a wrong unlocking code is entered, it will display "Incorrect password" and take you back to the normal SIM Lock screen.

WARNING:

·         If the unlocking code is entered incorrectly 3 times, the device will be blocked permanently after the third incorrect attempt

·         The device will display 'Phone locked. Return for service' and can no longer be use with any SIM card, including a Vodafone Australia SIM.

·         Please contact Customer Care on 1300 650 410 for your Master Reset code.

·         Please note that during this period, the handset can only be used with an active Vodafone Australia SIM.

FAQ:

Question: My phone asks me to enter a PIN number

Answer: For SIM cards with a PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and I can't unlock the phone that I purchased from a Vodafone and Three Australia outlet

Answer: For help and assistance with this please call us on Vodafone Customer Support on +614 1414 1414 or contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, handset make and model, IMEI, and description of issue