Samsung D500

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

For assistance please contact Vodafone Customer Support on 1300 650 410.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia SIM card

·         Ensure the phone is charged and then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

·         The phone will then display a message. The most common is "Wrong SIM" briefly and then, "Network Lock" (Different message? See FAQ below)

·         Enter the Unlock Code shown above. The phone will be unlocked automatically the after successful entry of the unlocking code

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)

Please note:

• If an incorrect unlocking code is entered on three occasions, the handset will become blocked. There is no indication on the display that the device is blocked.
• After 10 unsuccessful attempts the phone will display 'Phone Freeze'. To release the handset from 'Phone Freeze' status you will be required to enter your IMEI's Master Reset code
• Please contact Vodafone Customer Care on 1300 650 410 for your Master Reset code.
• If unsuccessful, the device will need to be returned to an authorised Samsung service centre for unblocking.
• Please contact Samsung Customer Support on 1300 362 603 or via http://www.samsung.com/my/info/contactus.html for the nearest Samsung service centre.
• Note that during this period, the handset is not useable with any other SIM card except a Vodafone Australia or Three Australia SIM card

FAQ:

Question: My phone asks me to enter a PIN number

Answer: For SIM cards with a PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Wrong SIM". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Question: I am not currently in Australia and I can't unlock the phone that I purchased from a Vodafone and Three Australia outlet

Answer: For help and assistance with this please call us on Vodafone Customer Support on +614 1414 1414 or contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, handset make and model, IMEI, and description of issue