Samsung SGH-F330

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

1.      Take note of the unlocking code shown above

2.      Insert a Non-Vodafone Australia working SIM card.

3.      Ensure the phone is charged and then switch the phone on.

4.      Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below)

5.      The phone will then display the message "Incorrect SIM card" on the screen. (Different message? See FAQ below)

6.      Please follow the next instruction carefully as you only have three (3) incorrect attempts before the phone is permanently block. (See NOTE below)

7.      Enter the unlock code shown above for your handset using the dialling keypad. Then, select "Confirm" by pressing the  Left-softkey.

8.      Carefully read step 6 before attempting to enter the unlock code. This step has the potential to PERMANENTLY BLOCK YOUR PHONE!      Please follow the instructions carefully as you only have three (3) incorrect attempts before the phone is permanently block. The phone will be unlock automatically and it will register to a non-Vodafone network. This will be confirmed if you can make and receive calls with your non-Vodafone SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

If a wrong unlocking code is entered, it will display "Incorrect Password".

If the 8-digit unlock code is entered incorrectly three (3) consecutive times, the phone will be blocked and it will display "Phone Freeze. SIM unavailable. Please contact service provider".  If you enter the unlocking code correctly after that point the phone will still not unlock due to it now being blocked. But, the phone will still continue to work when a Vodafone Australia SIM card is used.

To unblock your phone please contact Samsung Customer Support on 1300 362 603. Vodafone can not unblock your handset.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone can not assists with other networks faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Clearly note this in the difficulties description. Vodafone Australia can only send a reply to the difficulty by email.