Samsung GT-E1150

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

  1. Take note of the unlocking code shown above.
  2. Insert a Non-Vodafone Australia SIM card.
  3. Ensure the phone is charged and then switch the phone on.
  4. Optional Step: If the SIM card has a PIN, enter your PIN number. (See FAQ below).
  5. Once the handset is powered up, the handset will then display a "Network lock" prompt.

 

  1. Enter the unlocking code at the prompt area and press OK located on the bottom left corner of the screen.
  2. The handset will be unlocked automatically and will display 'Network lock passed'

 

Once the device to the main screen, it should be unlocked successfully. This will be confirmed if you can make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

If a wrong unlocking code is entered, it will display "'Wrong password" also displaying the number of attempts remaining and would then return back to the normal 'Network lock' screen.

User can attempt up to 10 retries to enter the network unlock code. After 10 unsuccessful retries, the handset will display "Phone freezed". The phone will be blocked permanently and will no longer work with any network SIM card until the "Password" to unblock it is entered.

If the handset is blocked, please contact Samsung Customer Support on 1300 362 603 for the nearest service centre. Unfortunately, Vodafone can not unblock your handset and you will need to provide proof to the service centre that unlocking is permitted by Vodafone.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Clearly note this in the difficulties description. Vodafone Australia can only send a reply to the difficulty by email.