Samsung SGH-U700V

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

            For assistance please contact our Customer Care Team on 1300 650 410.

This procedure unlocks the handset from being network restricted from only using SIM cards from Vodafone Australia. In case of difficulties, please refer to the FAQ listed below

Take note of the unlocking code shown above

·         Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia)

·         Ensure the phone is charged and then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         The phone will then display "Incorrect SIM Network Lock" (Different message? See FAQ below)

·         Enter the unlocking code, then press "Confirm"

·         The phone will display "Personalised cancelled" and will restart automatically

After the handset has successfully started, you be able to make and receive calls with another network providers SIM card. (You will need reception and phone credit with the relevant network provider)

Please Note:

If a wrong unlocking code is entered, it will display "Incorrect Password"

·         If the unlocking code is entered incorrectly 5 times, the phone will display;"Phone Freeze. SIM unavailable. Please contact service provider"

·         The handset is now blocked. Your phone can no longer be unlocked and can no longer be use with any SIM card.

·         Please contact Customer Care on 1300 650 410 for your Master Reset code.

•     Please note that during this period, the handset can only be used with an active Vodafone Australia SIM.

FAQ:

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Question: My phone asks me to enter a PIN number

Answer: For SIM cards with a PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and I can't unlock the phone that I purchased from a Vodafone Australia outlet

Answer: For help and assistance with this please call us on Vodafone Customer Support on +614 1414 1414 or contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, handset make and model, IMEI, and description of issue