Vodafone 228

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network.

In case of difficulties, please refer to the FAQ listed below.

For assistance please contact Vodafone Customer Care on 1300 650 410

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia SIM card

·         Ensure the phone is charged then switch the phone on Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         In standby mode, enter the following code on the keypad *983*258#

·         The screen will display "SIM unlock code"

·         Enter the unlocking code given above then press 'OK'

·         The handset will display "Network unlocked" and be unlocked automatically

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

·         If a wrong unlocking code is entered (first attempt) it will display "Unlock code not correct. 4 tries left"

·         If the unlocking code is entered incorrectly five times, the phone will display "SIM locked" - The phone is then permanently blocked.

·         Once the phone is blocked, it can no longer be unlocked and it will not work with any SIM card including the Vodafone SIM card.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs..

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Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "Invalid SIM card". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.