Vodafone 411            (Sagem My411cv)

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network.

In case of difficulties, please refer to the FAQ listed below

For assistance please contact Vodafone Customer Care on 1300 650 410.

Take note of the unlocking code shown above

·         Insert an active Non-Vodafone Australia SIM card

·         Ensure the phone is charged then switch the phone on

Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)

·         The phone will display a message. The most common is "SIM Locked" (Different message? See FAQ below)

·         Enter the unlocking code provided above then press 'OK'

·         The handset will be unlocked automatically

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone SIM card. (You will need reception and phone credit with the different network provider)

Please Note:

·         If you enter an incorrect unlock code, do not turn off the handset. A delay timer is activated

·         You must wait for the timer to count down to zero before attempting again. The length of the delay timer increases for each subsequent failed attempt to unlock the device.

·         Turning off the handset while the timer is running will cause the timer to re-start the next time you turn on the handset to attempt unlocking it.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.

FAQ:

Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.

Answer: The most common message the phone will display is "SIM card is locked". Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move to the next step

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. This is not a handset unlocking difficulty. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please contact the service provider who issued the SIM card

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia and Non-Three Australia SIM card to unlock the handset; Vodafone and Three cannot assist with other network's faulty SIMs.

Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet

Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.