Vodafone 555 Blue

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted to SIM cards from either Vodafone Australia or 3 Australia.

In case of difficulties, please refer to the FAQ's listed below.

For assistance please contact Vodafone Customer Care on 1300 650 410.

Take note of the unlocking code shown above

Insert an active Non-Vodafone Australia SIM card

Ensure the battery is charged then turn the handset on

Optional Step: If you are asked for your PIN number, enter your SIM PIN (See FAQ below)

Once powered up, the handset will then display "Network Key?   SOS"

Enter the unlock code in the prompted area using keypad

After entering the code, "OK" will be displayed above the handset's OK button (Middle, square button)

The device will display "Code accepted" and the handset will be unlocked automatically.           

Please Note:

If a wrong unlocking code is entered, the handset will display "Wrong network key, please contact your operator" followed by display "Network Key?       SOS"

Repeat the steps above to continue unlocking, this device allows unlimited attempts to unlock.

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia?
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location?

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENBLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone cannot assists with other networks faulty SIMs.

Question: I am outside of Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact either HandsetUnlocking.Difficulties@vodafone.com.au or Vodafone Customer Care on +614 1414 1414 with details of the issue. Should you submit your issue via email, please include your name, device make and model, IMEI and details of the issue.