Vodafone 858

PHONE UNLOCK PROCEDURE

PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS

This procedure unlocks the handset from being network restricted to SIM cards from Vodafone Australia and Three Australia.

In case of difficulties, please refer to the FAQ's listed below.

For assistance please don't hesitate to contact our Customer Support Team on 1300 650 410.

Take note of the unlocking code shown above

·         Insert an active SIM card issued by another network provider.

·         Ensure the battery is charged and turn the phone on

Optional Step: If your SIM has a PIN number, enter your SIM PIN (See FAQ below)

·         Once powered up, the handset will then display "SIM network unlock PIN"

·         Enter the unlock code provided above using your keypad and select the "Unlock" key

·         The handset will display "Network unlock successful"

·         Your phone is now unlocked

Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia or Non-Three Australia SIM card. (You will need reception and credit with the different network provider)

Please note:

·         If a wrong unlock code is entered, the handset will display "Network unlock request unsuccessful" and go back to the SIM Lock screen. Re-enter the unlocking code

·         If the unlocking code is entered incorrectly 10 times the device will be blocked permanently. At this point, the device will display "SIMLOCK block unlock reset KEY"

·         A blocked handset means no SIM will register to the network. The handset will not allow any further attempts to unlock

For further information or assistance, please contact our Customer Support Team on 1300 650 410

Experiencing Difficulties Unlocking Your Handset?

When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:

• Exact wording from the handset of the error experienced when the unlocking code is entered
• Was the device purchased from Vodafone Australia or Three Australia?
• IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
• Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location?

FAQ:

Question: My phone asks to enter a PIN number

Answer: For SIM cards with PIN ENBLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please contact the service provider who issued the SIM card. This is not a handset unlocking difficulty.

Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display "Insert SIM" "Bad Card", "Card Error" or "Card Rejected", confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non Vodafone SIM card to unlock the handset, Vodafone cannot assists with other networks faulty SIMs.

Question: I am outside of Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone Australia outlet

Answer: Please contact our Customer Care Team on +61 414 141 414 or via https://vha.secure.force.com/EmailEnquiryForm?c=All&k=unlocking&lang=en_US